Where are you based?

We are based in London, UK.

Available language?

Currently, only English is available for all description and orders

How does shipping work?

Juicy partners with global manufacturers and merchants in order to provide you with the best prices and beautiful products. This means that your order is shipped from global areas such as Thailand, China, India, Turkey, Spain, etc. via China Post, e-EMS(/EMS), UPS and your local postal couriers.

How long does shipping take?

Because we ship directly from our partners in these countries and we wanted to keep our products affordable for our customers through free global shipping, your item may take slightly longer than expected to arrive.

For international customers, it will take approximately 10 - 30 business days to arrive from the date of shipping confirmation.

For customers in the US and UK, we work with partners there to ensure a faster delivery and they will arrive in 10 - 20 business days from the date of shipping confirmation. (It may have delays in the certain season due to the long queues in the shipping company.)

Please do not panic if it does not show up immediately, it's on its way :)
(It may have delays during the holidays or shopping season due to the queues in shipping line.)

Please don't hesitate to contact us if you have any question or problem regarding the delivery time to here: hello@thejuicytrends.com

Will I be charged duty or import fees?

Goods if less than £15, you should not be charged additional duty, taxes, or fees. 
In the case you are charged additional tax, duty, and/or import fees, we are not liable for those payments.
The customs charges will not be an eligible case for the refund.